Passing to a new telephone operator, perhaps attracted by a particularly advantageous offer, is a common event. once the transfer of the remaining number and credit is completed, the first need is often to verify that everything has gone well and to know the balance available on your new sim card. if you’re in this situation with postemobile and you don’t know how to move, you’re in the right place. don’t worry, there are several simple and immediate solutions to control phone credit and manage your user, both from your smartphone and from your computer. read on to find out all the details.
Verify the remaining credit from smartphones and tablets #
In the digital age, your mobile device is the main tool to manage every aspect of your daily life, including phone services. postemobile offers extremely comfortable options to consult your balance directly from your phone, either through a dedicated application or through simple calls.
The official app: your mobile control center #
The most complete and intuitive solution for managing your postemobile sim card is the official application, which brings together a wide range of services. in the past, some of these were managed by separate apps, but now everything is merged into a single platform for greater comfort.
To start, you need to download the application. it is available free of charge on the play store for android devices (smartphones and tablets) and on theapp store for iphones and ipads. if you have a device without google services, you can find it on compatible alternative stores. once detected, proceed with installation. on ios/ipados, authentication may be required via face id, touch id or password of your id [[k0]].
After installing the app, open it and tap the accept button. you will be required to authenticate with your account credentials, i.e. username and password. alternatively, if you configure them, you can use other authentication methods such as posteid code, fingerprint or facial recognition. if you still don’t have an account, the app allows you to create one by following a wizard.
Once you have access to the application, navigate the main section. scroll down until you find the telephony* pane and tap it. here you will find a practical card that sums up the essential information of your postemobile sim card. at a glance, you can view your phone number, active offer and, at the bottom right, the item credit sim with its residual amount.
Sometimes, for privacy reasons, credit may appear hidden, indicated by asterisks. to view it, tap the icon in the shape of ** eye**** located on the top right. if you want to hide it again, just touch the same icon again.
The app is not limited to the simple display of the balance. touching on detail* and then ********, you can access a full account. the transfer card will show you details of calls, sms and data consumption, including associated costs. the reload card will provide you with the history of all the refills made on your sim card. in this detailed section, you can also find the serial number of your sim card.
Returning to the main screen of the telephony section, you will have access to other useful features. other counters* allows you to monitor data traffic consumption, both nationally and internationally and roaming. in addition, you can view and change your tariff plan via the *** button, make phone reloads (with payment through postepay or other products) and access the settings* to manage options such as data connection inhibition, telephone secretariat, call transfer and exit call restrictions.
Telephone control: useful numbers #
If you prefer a more direct solution, which does not require the installation of apps, postemobile provides specific numbers to control the residual credit by calling.
- number 40.12.12*** this is the easiest and most immediate channel to know your balance. take your phone, open the dialer (the application to compose numbers, often with a crocodile icon) and type the 40.12. start the call. after a short welcome message, a registered item will notify you of the amount of your remaining credit and, if relevant, any information about the gigas or the minutes still available of your offer. at the end, you will be able to request a summary sms by pressing the 1 button on the keypad. this service is completely free and operational 24 hours a day, every day of the week, but it is only valid if you call from the sim postemobile you intend to check and only from italy.
- customer service 160*: alternatively, you can contact postemobile customer service at 160. once you listen to the welcome message, follow the signs of the registered voice. usually, by pressing the 1 button and then again the 1 button (or the sequence that will be indicated at the moment) you can access the available credit information and active offers. it is always advisable to listen carefully to the instructions, since the key sequence may vary. also through this channel, after listening to credit, you can generally request the sending of a summary sms.
Consult your computer credit (desktop) #
If you prefer to operate from a desktop environment, you can easily control postemobile credit and manage your line by accessing the personal area on the operator’s official website. here you will find a complete dashboard with all the information and features you need.
To start, open the web browser you usually use (such as chrome, edge, firefox or safari) and connect to the home page of the postemobile website. once on the page, search and click on the accept button, usually located at the top right.
The system will offer you different login modes:
- Enter your username and password associated with your account in the dedicated fields and press ****.
- posteid** if you have activated this authentication system, you can select the accept with posteid* and proceed with its credentials.
- app poste italiane (with qr code): a practical and secure method is access through the poste italian application configured on your mobile device. select this option, and a qr code will appear on your computer screen. open the poste italian app on your smartphone, tap star qr code and scan the displayed code. complete the app authentication (with your posteid code, fingerprint or facial recognition), then tap ** authorize**** and authenticate further to finalize access to your computer.
Once you log in to the personal area, make sure you have selected your line of interest via the ** drop down menu, select your number*** (useful if you have multiple sim cards connected to the same account). the credit available on your sim card will be immediately visible in accordance with the item **
The personal area offers many other features. clicking on credit and traffic, you can view a complete detail of the calls made and the history of the reloads. the your sim** section allows you to change your tariff plan and manage your user information. with contactors*, you will have a detailed picture of your national and international consumption.
If your remaining credit is insufficient to renew your offer or to make calls and send sms, you can easily buy an online charge. select the desired amount through the drop-down menu reload here* and click the reload* button to proceed with the purchase.
Further ways and useful tips #
In addition to digital and telephone options, for more complex issues or for direct assistance, you can always go to one of the many post offices**** distributed on the national territory. here you can get information about your sim card, turn on or off specific services, or sign up for new offers. to optimize times and avoid expectations, remember that you can book an appointment at the desired post office directly through the official app, allowing you to skip the queue and receive a more efficient service.
In summary, controlling postemobile credit is a simple and accessible operation through multiple channels. whether you prefer the comfort of the app, the speed of a call or the completeness of the personal area online, you will always have all the tools to keep your user under control and better manage your consumption.